Reporting from your park's app
The guest opens the report page of Verbleif from the Great Stay App, chooses the object and describes the problem. A photo can be added.
Integration with Great Stay App
Connect Great Stay App to your reports
Your guests use the Great Stay App of your park. A broken tap or an empty gas cylinder is reported there, without an account. The report comes straight into reception in Verbleif, with a photo and the object. Reception turns it into a task for the right team. The guest sees what happens to it.
Open
Bungalow 24 - Tap in the bathroom leaking
Created by guests
Convert to task
Example situation: Bungalow 24 at holiday park Wilgenmeer, Friday 17 July at 15:42.
What the integration does
What the integration does with Great Stay App
Also via QR code
Every location gets its own link and QR code. Hang the code in the accommodation or at reception.
The guest sees the status
After reporting, the guest sees whether the report has been received, linked to a task, is on its way or has been completed.
What guests can do
What guests can do via Great Stay App
| What the guest does | Direction | Adjustable |
|---|---|---|
| Report via the link in the app or the QR code | Guest to Verbleif | Always |
| Add photos to the report | Guest to Verbleif | On by default |
| Enter the reservation number | Guest to Verbleif | Optional, or required |
| Choose an object: all objects, or only the accommodation of the own reservation | Guest to Verbleif | Adjustable per location |
| Report shared facilities, such as the swimming pool or North sanitary building | Guest to Verbleif | Off by default |
| Report before arrival or after departure | Guest to Verbleif | Off by default |
| Follow the status of the report | Verbleif to guest | Always |
Verbleif does not exchange data with Great Stay App. The app of your park links to the report page of Verbleif.
For your team
What changes for your team
From a message in the guest app to a task with the right team.
Reception
Sees every report come in with object, photo and time, and turns it into a task, without retyping.
Housekeeping
Receives a request for extra towels as a task at Bungalow 24, with the guest's report attached.
Technical services
Sees the photo of the leaking tap before setting out, and completes the task in the app.
Open
Bungalow 24 · Tap in the bathroom leaking
How it works
How to connect Great Stay App
Set everything up in the Verbleif App Store. Then share the link with Great Stay App.
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Install the app
App Store
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Great Stay App
Installed
You install Great Stay App in the Verbleif App Store and choose for which locations guests may report.
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Set what guests can do
Guest reports
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Add photos
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Reservation number required
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Shared facilities too
Per location you choose the type and the priority, and whether photos, the reservation number and facilities are allowed.
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Share the link with Great Stay App
Guest reports
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Link and QR code
Active
You share the link of each location with Great Stay App. They add a button for it in the app. You download the QR code if you want to hang it up.
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Frequently asked questions
Questions about the Great Stay App integration
Does the guest need an account?
No. The guest reports via the link or QR code without logging in. You can make a reservation number required, though.
How does the report page get into Great Stay App?
You give the link of your park to Great Stay App. They add a button to the app that opens the Verbleif report page. Nothing more is needed: no data goes back and forth.
Does every report automatically become a task?
No. The report comes in at reception. Reception assesses it and turns it into a task for the right team.
What if the link leaks?
You can pause or renew the link per location. An old link or QR code then no longer works.
Which plan includes the Great Stay App integration?
From Premium. There is no integration in Starter. The plan comparison shows what each plan includes.
More integrations
All integrations of Verbleif
Besides Great Stay App, Verbleif integrates with WeMa Mobile and with five reservation systems.
App Store
